Frequently Asked Questions
- What kind of hearing aids does Zounds Hearing offer?
- Zounds offers hearing aids in 4 product families, 9 models in all:
- Classic Line
- Clareza Hearing System
Potenz Hearing System
Riazo Hearing Aid - Micro Line
- Zeneta Micro ITC
Zeneta Micro BTE - Who fits and programs Zounds hearing aids?
- All Zounds hearing aids are fit and programmed by licensed Audiologists and/or Hearing Instrument Specialists.
- How much do Zounds hearing aids cost?
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Zounds hearing aids range in price by product. Please call your local Zounds Hearing Center for further details. You can find the nearest center at our Zounds Hearing Center page.
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How are Zounds hearing aids so reasonably priced?
- Because of Zounds revolutionary feedback cancellation and fitting tip options, we eliminate the need for costly, custom made hearing aids and pass the savings on to you.
- What style of hearing aids do you offer?
- Zounds currently offers 4 product families, 9 models in all. For more information, please visit our Products page.
- Where can I find a Zounds Hearing Center?
- To find any of our Zounds Hearing Center locations, click here.
- How can I tell a friend or family member about Zounds?
- Zounds has made it easy to tell your friends and family members about our hearing aids. Please visit our Refer A Friend page to make a quick referral.
- How can I learn about Zounds technology?
- Please visit our The Zounds Difference page.
- How can I hear a side by side Sound Demonstration?
- You can listen to the Zounds Difference at our Sound Demo page.
- Do you offer monthly financing?
- Yes. For information relating to monthly financing plans, please contact your local Zounds Hearing Center for details.
- Do you offer a protection plan for your hearing aids?
- Yes. Zounds offers a 1, 2 and 3 year plan.
- Do you charge for a hearing exam?
- No. Even if you decide not to buy our hearing aids after your exam, there is no cost to you.
- Do you charge if I need a follow-up visit?
- No.
- Are your hearing aids covered by insurance?
- Hearing aids are not typically covered by health insurance plans. Please consult your health care provider for more information.
- Do you offer a warranty?
- Yes. Warranty varies by product family.
- Do you offer a money back guarantee?
- Zounds offers a 30 day money back guarantee (some states require a longer trial period).
- How often do I need to change the fitting tips?
- It depends on the individual. Once you see the fitting tip is soiled, remove it and replace it with a new tip. It might be useful to gauge the integrity of your fitting tip on occasion.
- I lost my User Manual, where can I get another?
- All user manuals can be found on our Downloads page.
- Who conducts the hearing tests and diagnostics?
- All exams and fittings are managed by Zounds Hearing Consultants who are state licensed Audiologists and/or Hearing Instrument Specialists.
- Can I buy one hearing aid?
- Yes. Your Zounds Hearing Consultant will assist you in determining if you are a candidate for 1 or 2 hearing aids.
- How long will the Clareza or Potenz rechargeable battery charge last?
- Zounds Clareza and Potenz hearing aids and remote control use a rechargeable battery that last up to 18 hours.
- How long will I need to charge my Clareza or Potenz hearing aids and remote control?
- Zounds hearing aids and remote control should be charged up to 8 hours. Simply place the devices in the charging station each night and wake up to fully charged devices.
- How often should I have a hearing exam?
- It is recommended that people have a hearing exam every 10 years up to age 50. Anyone 50 and older should have a hearing exam every 3 years.
- What are the main types of hearing loss?
- The two main types of hearing loss are Sensorineural and Conductive. You can learn more by visiting our About Hearing Loss page.
- Do you sell replacement products?
- Yes. Zounds sells a host of replacement products and accessories. Please visit our Shopping Cart.
- How do I determine if I have a hearing loss?
- A list of questions to ask yourself can be found on our About Hearing Loss page.
- Are hearing aids difficult to get used to?
- Whether you have never worn hearing aids before or are simply switching from other hearing aids, there will be a slight adjustment period as your brain learns how to process new sounds.